Help Center

Support that actually
gets you unstuck.

Get answers for onboarding, billing, portal access, account recovery, packaging, and admin operations. If you need a human, submit a ticket right here and it goes straight into the ServioCS support queue.

Fast Paths

Login and Access

Owner login, client portal access, password resets, and unified portal routing.

Billing and Plans

Processor setup, subscription questions, invoices, payment method issues, and plan changes.

Portal Packaging

Standalone packaging, docker bundles, source exports, and addon packaging questions.

Launch and Marketing

Broken links, routing issues, product pages, signup flow problems, and admin navigation fixes.

1 biz day
Target Response
Owner + Client
Access Coverage
Public + Portal
Issue Scope
Most Common Fixes
1
Admin panel shows no clients
Use the owner account on the unified admin login. The admin panel now loads tenants through the server-side admin API, so if the list is empty it usually means the wrong session is active or a deployment is stale.
2
Portal package returns 404 or bad bundle
The packager endpoint must be deployed on the marketing server project. Recent package downloads live under the admin package API and should appear after a successful build.
3
Public link routes to home or 404
Clean URLs such as /signup, /contact, and nested product pages are now resolved server-side. If a route still misfires after deploy, submit it below and we will trace the exact page.
FAQ

Can I get help with owner admin login and client portal logins in one ticket?

Yes. Choose the product that is closest to the issue and describe both the owner path and the client path. We use that to test the full handoff, not just one screen.

Can I report broken links or pages that still feel like placeholders?

Absolutely. Include the exact URL and what you expected the link to do. That helps us determine whether it should route to an existing feature, a new public page, or a portal workflow.

Can clients use this form too?

Yes. This help center is public. Existing clients, new prospects, and internal admins can all submit support requests from here.

Submit Ticket

Send a real support request

This form posts directly to the ServioCS support ticket API and is intended for live issues, launch blockers, and product support.

Need enterprise rollout help instead of technical support? Use contact sales.